STRAIGHT TALK WIRELESS TERMS AND CONDITIONS OF SERVICE I. General Terms and Conditions for Straight Talk Wireless Service II. Additional Terms and Conditions for Straight Talk International Long Distance Service III. Additional Terms and Conditions for Straight Talk Wireless Home Phone IV. Additional Terms and Conditions for Straight Talk Mobile Hotspot and Straight Talk Bring Your Own Tablet V. Straight Talk Limited Warranty VI. Straight Talk Unlocking Policy I. GENERAL TERMS AND CONDITIONS FOR STRAIGHT TALK WIRELESS SERVICE Please read these Terms and Conditions of Service (“Terms”) carefully. These Terms are a legally binding agreement (“Agreement”) between you and Straight Talk. Straight Talk is a brand of TracFone Wireless, Inc. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. FOR MORE INFORMATION SEE SECTION 15 BELOW. By purchasing, activating, and/or using any Straight Talk product (“Product”) or service (“Service”), you the customer (“You”) acknowledge and agree to these Terms and Conditions of Service. Straight Talk reserves the right to change or modify any of these Terms at any time. Any changes or modifications to these Terms and Conditions of Service are effective and will be binding upon you when posted on our website at.com. Because these Terms and Conditions of Service are subject to change at any time you should always check our website for the most current version. For assistance or more information, please contact Straight Talk Customer Care at 1-877-430-CELL (1-877-430-2355). ACTIVATING YOUR STRAIGHT TALK WIRELESS SERVICE To use Straight Talk Service, you must first purchase and activate a Straight Talk phone or activate a phone that is compatible with Straight Talk Service. You must also purchase and redeem a Straight Talk service plan and have a positive service balance in your account (e.g., minutes, data and/or service days). You may activate your Straight Talk Service by visiting our website at or by calling our Customer Care Center from a phone other than the one you intend to activate. For SIM cards and Activation Codes, follow the instructions that came with the Product to activate service. You will be prompted for an email address upon registration at Straight Talk’s website. You will use this email address to create and access your account. If you do not have an email address, please contact our Customer Care Center to complete your activation and registration. Upon registration, you will have the opportunity to provide your address and to set up a password for your account. If you elect not to provide your address, you may not be able to obtain copies of your call detail records except upon service of a valid Subpoena or a Court order. When You activate your Service, you will be provided with a telephone number or you may, in some circumstances, transfer or port-in a number from another carrier. You must accept the phone number assigned to You at the time of activation, unless you choose to transfer your existing telephone number. In certain instances, you may not be able to transfer (port) your existing phone number for reasons outside of our control. Please note that You have no ownership rights to any telephone number, IP address or any other identifier associated with your wireless service, and You acknowledge and agree that we may change any such number, IP address or other identifier associated with your Straight Talk service at any time without prior notice to You. Once you have been assigned your Straight Talk phone number, you cannot change it or your Service plan until your Service End Date (as described below) without losing any unused Service balance. If you change your assigned phone number or Service plan prior to your Service End Date, you will lose any unused Service balance. Upon activation of your Straight Talk Product, you should retain for future reference your activation card that includes the IMEI/MEID DEC for Your Phone, Home Phone or Hotspot or SIM number for the SIM. You will need your IMEI/MEID DEC and SIM card number in the event you need to reactivate your Product for any reason. Go to VerizonWireless.com and click on My Verizon. Log in, and click 'My Services' at the top. Click 'My Phone' on the left. Click 'Activate Phone' on the right. This depends on what kind of phone you have. Assuming you have an account with Verizon the old 3g Phones are easy to activate. Dial *228 and select the option for. Your Straight Talk Service can only be activated where Straight Talk Service is offered and supported by Straight Talk. Straight Talk Service is provided at Straight Talk’s discretion. The wireless telecommunications networks used to transmit calls and data for the Service are owned and operated by licensed commercial mobile radio service providers (“Carriers”), and not Straight Talk. Some functions and features referenced in the manufacturer’s manual provided with your Straight Talk Product may not be available. Certain features may not be available throughout the entire network or their functionality may be limited. Some features are available only on Straight Talk phones purchased from Straight Talk and will not be available if you have purchased a Straight Talk SIM card or Activation Code for use on your own phone. All plan rates, features, functionality and other product specifications are subject to change without notice or obligation. All talk and standby times are quoted in Digital Mode and are approximate. If you purchased a SIM card or Activation Code and are using your own compatible phone, it must be compatible, and not interfere with, our service, and must comply with all applicable laws, rules and regulations. Except with respect to the Straight Talk Mobile Hotspot and BYOT, devices capable only of using data service are strictly prohibited and Your use of any such device is grounds for immediate deactivation and termination of your Service without a refund. You are responsible for ensuring that any compatible wireless phone that you use is compatible with the Straight Talk wireless service and that your phone meets all Federal laws and standards. You are further responsible for the purchase and maintenance of any additional hardware, software and/or internet access required in order to use the Straight Talk service. Straight Talk service will only work with wireless devices that are compatible with our network. Not all services are available with all wireless devices or on all networks. We may remotely change your wireless phone’s software, applications or programming without notice. This could affect your stored data, your phone’s programming and how you are able to use your wireless phone. If you notify us that your Product is lost or stolen, your account will be deactivated and any unused Service balance will be lost and will not be transferred. Wi-Fi Calling is available only on select devices and gives you the ability to make and receive phone calls and text messages over a Wi-Fi connection. Wi-Fi Calling enhances your coverage in buildings and other locations. If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. TERMINATION OF SERVICE Either party may terminate this Agreement (which will terminate the provision of Straight Talk service) at any time. Any unused service at the time of termination will not be refunded. Straight Talk may terminate this Agreement at any time without notice if we cease to provide service in your area. We may interrupt or terminate your service without notice for any conduct that we believe violates this Agreement, if you behave in an abusive, derogatory or similarly unreasonable manner with any of our representatives, if we have reasonable cause to believe that you are using your Straight Talk phone and/or wireless service for an unlawful purpose or in a way that may adversely affect our Service, if you engage in any deceptive or unfair conduct with respect to your Straight Talk phone and/or wireless service. Any provision of this Agreement which by its context is intended to apply after termination of the Agreement will survive termination, including, but not limited to, any restrictions on the use of Straight Talk Products. STRAIGHT TALK SERVICE PLANS Straight Talk Service includes the following service options: Unlimited Talk, Text and Mobile Web Access that includes a fixed amount of high speed data and the All You Need™ Plan that provides 1500 airtime minutes, unlimited texts and 100 MB of high speed data. Plans for other Straight Talk Products are described in the appropriate section of these Terms. High speed data means data at up to 4G LTE speeds. Actual data speeds are subject to your wireless device’s capabilities, coverage available in your area at the time of use, and existing and changing network conditions. Data transmitted over Wi-Fi does not count against your data usage. To preserve your high speed data, you can sign into Wi-Fi whenever possible including at home, in the office, or free public locations such as coffee shops, restaurants, grocery stores, and universities – but recognize that public Wi-Fi locations may not be secure. Apps like Wi-Fi Finder, available from the Google Play Store, can help you find open networks. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. Unlimited Talk, Text and Data Plans: With Straight Talk Unlimited Talk, Text, and Data service plans, you receive unlimited nationwide calling, text messaging and a fixed amount of high speed data for each 30 day plan cycle. After your high speed data threshold is reached, your data speeds will be reduced to as low as 64 kbps for the remainder of your plan cycle. Your high speed data will be restored once your next plan cycle begins unless you purchase a new Unlimited service plan prior to the start of your next plan cycle. If your data speed is reduced, the reduced speeds may impact the functionality of some data applications, such as streaming audio or video or web browsing. Straight Talk currently offers Unlimited Talk, Text and Data Plans with 30, 90, 180 and 365 days of service. Please note that the Unlimited service plans do not track “per minute” usage for nationwide calls or text messages. Straight Talk Unlimited service plans are subject to certain limitations listed in paragraphs 6 and 7 below. Straight Talk All You Need™ Plan: With this plan, you receive 1500 minutes, unlimited texts, 100 MB of high speed data and 30 days of service. This plan includes nationwide calling and calls to 411 at no extra charge. The All You Need Plan is not compatible with Straight Talk smartphones and will not work with any non-Straight Talk phones (basic phones and Smartphones). The name “All You Need” does not imply that this plan will meet all of your needs or the needs of all customers. All You Need Plan services are deducted in the following manner: Minutes on the All You Need Plan: All calls are charged at a rate of one (1) minute per minute of use. Minutes are deducted in full unit increments and partial minutes are rounded up to the next minute. No credit is given for dropped calls. Simultaneous calls such as call waiting and 3-way calling will deduct minutes for two calls at the same time. Minutes will be deducted for all time during which your Straight Talk phone is connected to, or using, the wireless system of any Carrier. Use of a wireless system typically begins when you press the “send”, “call” or other button to initiate or answer a call and does not end until you press the “end” button or the call is otherwise terminated. Minutes are deducted for all incoming and outgoing calls, including calls to toll free numbers, 411, 611, *611, Customer Care, and to access your voice mail. Minutes are not deducted for calls to 911. For outbound calls, minutes will be deducted for incomplete and/or busy-no answer calls. There is no additional deduction for nationwide long distance or for 411 calls. International long distance is not available on any Straight Talk phone. Any attempt to place an international long distance call may result in service deactivation and termination of your account. You will not receive a refund if your service is deactivated and/or your account is terminated as a result of your violation of these terms and conditions. You may purchase International long distance service to certain destinations through Straight Talk’s International Long Distance Service program. Text Messaging: Straight Talk Service does not allow international text messaging except on certain limited phones as described in the phone packaging (currently available with specially marked phones sold by Straight Talk). Attempting to send international messages where not permitted or supported could result in Service deactivation. In the event of a deactivation, your minute, text and data balance previous to deactivation will be cleared from the account. Please note that Straight Talk does not participate in Premium SMS services or campaigns. Premium SMS refers to activities that usually involve sending a text message to a designated “short code” or buying or attempting to buy SMS services from anyone other than Straight Talk. Premium SMS campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing to a service, or interactive television programs. You should not attempt to participate in Premium SMS campaigns, unless it is a Straight Talk authorized campaign. Any charges you may incur as a result of an attempt to participate in Premium SMS services or campaigns (not authorized by Straight Talk) are not refundable. Some Straight Talk Phone Models do not support text messaging to e-mail addresses. REFILLING YOUR STRAIGHT TALK SERVICE Your Straight Talk Product will only operate when your Service is active and you have a positive Service balance in your account (Services may include minutes, texts, data and Service days depending upon the Product). Minutes, texts, data and Service days do not have cash value and do not accumulate. Straight Talk Services are non-refundable. No refunds or discounts will be given for (i) unused Service balances that expire by your Service End Date; (ii) unused Service balances on your Straight Talk phone if it is lost or stolen; or (iii) Services purchased that are not compatible or supported by your Straight Talk phone. Any unused Service Balance(s) that exist at the time you refill your Service and/or at your Service End date will not carry over or accumulate. Customers whose Straight Talk phones are not data-enabled or that cannot use Mobile Web Access will not receive a discount or refund for the unused data service. Service End Date: Your “Service End Date” is the last day of your Service period. When you refill Services on your phone, your Service End Date will be reset to the number of Service Days on your refilled plan or service card. Some Straight Talk phone models may not display your “Service End Date.” You can find your Service End Date by visiting, go to “Support” tab, and click “Check Balance / Service End Date.” Straight Talk Reserve: With Straight Talk Reserve, you may purchase and add a Straight Talk Service Plan to your Straight Talk Reserve to be automatically applied on your Service End Date, or, if you are on the All You Need Plan, at your option as and when needed. You may access your Service Plans in your Straight Talk Reserve at any time through “My Account” found. All Unlimited Service Plans you redeem are automatically added to your Straight Talk Reserve and will be applied on your Service End Date. When redeeming an All You Need Plan, you will be prompted to apply the Service Plan immediately or to place it in your Reserve to be added on your Service End Date. If you elect to add the Service Plan to your Reserve, the Service Plan will be placed in your Straight Talk Reserve where it can be applied at any time or prior to your Service End Date by visiting “My Account.” If you are an Auto-Refill customer and have decided to add a Service Plan to your Straight Talk Reserve, the Service Plan in Reserve will take precedence over your Auto-Refill and will be applied before an Auto-Refill purchase is processed. Straight Talk Auto-Refill: You may enroll by registering your credit or accepted debit card (with Visa or MC logo) at and you will receive a recurring charge to your credit or accepted debit card on your Service End Date each month which will automatically refill your Straight Talk service with the Straight Talk Plan you select. **Please note: Your Auto-Refill is determined by the last plan or card you have added to your Straight Talk phone. For example, if you purchase a 3 month Service Plan, your Auto-Refill will occur every 3 months. To change this, you must call Customer Care and speak with one of our Customer Care representatives. If you have any Service Plans or Cards in your Straight Talk Reserve, those cards will be applied first before an Auto-Refill purchase is processed. Once you have used all Straight Talk Service Plans in your Straight Talk Reserve, the Auto-Refill purchases will resume. Straight Talk Service Plan Cards: Straight Talk Service Plans are available at Walmart stores and online at and. You may be charged applicable taxes and fees at the time of purchase in certain areas. Each Straight Talk Service Plan comes with a specified amount of Service (minutes, texts, data and Service days) as disclosed with each Service Plan. Service begins on the day you add the Services to your Straight Talk phone. Once your Service is active, all subsequent Unlimited Service Plans you redeem will be placed in your Straight Talk Reserve and will be automatically applied to your phone on your Service End Date. Service Plans do not expire except as specifically permitted by law. Refilling Your Account before Service End Date for All You Need Plans: All You Need customers may refill their Service balance prior to their Service End Date by purchasing a Service Plan online at or calling 1-877-430-CELL (1-877-430-2355), or buying a Service Plan Card at a retailer location and using the Service Plan Card PIN to refill the account. If you refill your account with an All You Need Service Plan prior to your Service End Date and you elect to apply the Service Plan immediately instead of placing it in your Reserve, you will lose any unused Service balances (including any remaining minutes, texts, data and Service days) and your account will be reset with the refill amount of the new Service Plan. If you have Service Plans in your Straight Talk Reserve those plans will take precedence over Auto-Refill purchases. Auto-Refill will automatically resume once you have used up all the Service Plans in your Straight Talk Reserve. All data capable phones with a web access portal powered by Straight Talk will have an option titled Refill my account. This feature allows customers to add an airtime pin. All the customer must do is click on Refill my account from this feature, have his service pin handy and follow the prompts. In the event you choose to use this option, data usage will be deducted if you are an All You Need customer. The Refill my account feature may not be available in all phone models. Refilling Your Account before the Service End Date for Unlimited Plans: On some Android phones, a Straight Talk App is available that will allow customers with Unlimited Service (including Unlimited International Service) to refill their Service prior to their Service End Date. Doing so, however, will reset your service account and you will lose all unused Services balances. Unlimited Customers who add an Unlimited Plan with International Long Distance Service may also add the plan to their account prior to the Service End Date. Doing so will reset your service account and you will lose all unused Services balances. Refilling Your Account after Service End Date: If you do not buy and add a new Service Plan prior to your Service End Date, your Straight Talk Service will be deactivated on the Service End Date and you may lose your telephone number. If your Straight Talk phone is deactivated for failure to add a Service Plan before the Service End Date, you will need to provide your Straight Talk wireless phone’s IMEI/MEID DEC number in order to reactivate your service. If you have a phone with a prepaid engine, you can add an airtime card from this prepaid area. The prepaid engine is accessible from your phone display. Select the menu option and a selection titled “Prepaid” will display. You may add an airtime pin by selecting “Add Airtime” and following the prompts. This feature may not be available in all phone models. Please note that Straight Talk does not provide refunds for unused minutes, texts or data. Credit card fraud is a criminal offense. At Straight Talk, we use automated and manual systems to obtain and confirm proper credit card authorization. Information related to fraudulent transactions, including but not limited to IP addresses, detailed call records, transaction data and email addresses is collected and may be provided to appropriate law enforcement officials to assist in the prosecution of any persons attempting to commit fraud in connection with their purchases and other transactions on the Straight Talk website. You must notify us in writing of any disputed charges within sixty (60) days of the charges or you will have waived your right to dispute the charges. STRAIGHT TALK MOBILE WEB SERVICES With certain Straight Talk phone models, you can access the internet (“Mobile Web”) and purchase ringtones, graphics and applications from the Straight Talk Mobile Web Shop and from other third party websites (purchased ringtones, graphics and applications are collectively referred to as “Web Content”). With BYOP tm products and certain smart phones, you may access the Mobile Web directly through any compatible web browser. Accessing Mobile Web Services and Purchasing Web Content: Unless you are on an Unlimited Service Plan or using Wi-Fi, each time you access the Mobile Web through your Straight Talk phone’s browser, your data balance in your Straight Talk phone will be debited for that usage (“Access Charges”). Access Charges are deducted in full kilobyte increments. Access Charges begin when your Straight Talk phone connects to the Mobile Web. This should occur after you open your browser, send or receive a multimedia message (for example, a digital photo), initiate a content download, or if Mobile Web Access is initiated for any other purpose. Access Charges end when the connection to the Mobile Web Service terminates. This should occur shortly after you close your browser, successfully receive or send a multimedia message, after a successful content download or when you exit a Mobile Web session. The Mobile Web Access duration and the related Access Charges are NOT determined from the exact moment you press a button on your Straight Talk phone to open or close the browser. Unless you are on the Unlimited Service Plan or you are on Wi-Fi, there is always an Access Charge associated with accessing the Mobile Web, sending or receiving a picture message and downloading content. Total Access Charges will depend on the size of the content and the actual time it takes to download or transmit the content or multimedia message. Any Web Content you buy and download may only be used or viewed on the Straight Talk phone for which the Web Content was purchased and cannot be transferred to any other device, including a new or replacement Straight Talk phone. Web Content purchases are non-refundable and non-transferable. Availability, Interruptions and Discontinuation of Mobile Web Service: Straight Talk does not guarantee the availability of Mobile Web Service in your network coverage area at any time and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Mobile Web Service, or portions thereof, without notice. Mobile Web Service is not available outside of your coverage area. Straight Talk is not responsible and will not be liable for any modifications, interruptions or discontinuation of Mobile Web Service or for your failure to receive any purchased Web Content. If Mobile Web Service, or any part thereof, is modified, interrupted, discontinued or cancelled, Straight Talk will NOT issue any refunds or reimburse you for any remaining used or unused Services. If you cancel, or attempt to cancel a web download, subscription purchase or a multimedia message in progress, or if this process is otherwise interrupted through no action on your part, data usage may nevertheless be deducted. Straight Talk Mobile Web Service is provided on an “AS IS” and “AS AVAILABLE” basis. Straight Talk does not warrant that the Mobile Web Service will be uninterrupted or error or virus-free. No warranty of any kind, either express or implied, including but not limited to warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content of the Mobile Web Service. You expressly agree and acknowledge that the use of the Mobile Web Service is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. Downloadable Third Party Web Content and Applications: You may download free and purchased Web Content and applications (“Web Content/Apps”) from third parties that are unrelated to Straight Talk. If you are not on an Unlimited Plan or using Wi-Fi, data will be deducted from your data balance. For such third party downloads, Straight Talk is not responsible for the Web Content/Apps, including download, installation, use, transmission failure, interruption, or delay, or any content or website you may be able to access through the Web Content/Apps. Any support questions for these Web Content/Apps may be directed to the third party seller. When you use, download or install Web Content/Apps sold by a third party seller, you may be subject to license terms between you and third parties. Straight Talk is not responsible for any third party content, advertisements, or websites you may access using your phone. Use of Information: Straight Talk and/or other third parties from which you acquire Web Content/Apps may retain, use, and share information collected from you when you download, use, or install Web Content/Apps. Straight Talk and/or other third parties may update your Web Content/Apps remotely, or may disable or remove any Web Content/Apps at any time. Refer to the Web Content/Apps creator’s privacy policy for information regarding their use of information collected when you download, install, or use any third party Web Content/Apps. We are not responsible for any transmission failure, interruption, or delay related to Web Content/Apps, or any content or website you may be able to access through the Web Content/Apps. If you use a third party application, the application may access, collect, use or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable), to the application provider or some other third party. If you access, use or authorize third party applications through Mobile Web Services, you agree and authorize Straight Talk and the network carrier to provide information related to such use. You understand that your use of third party applications is subject to the third party’s terms and conditions and policies, including its privacy policy. Information on Phones: Your Phone may contain sensitive or personal information. Straight Talk is not responsible for any information on your phone, including sensitive or personal information, data or photographs. If possible, you should remove or otherwise safeguard any sensitive or personal information, data and photographs when your phone is out of your possession or control, including, but not limited to, relinquishing, exchanging, returning or recycling your phone. By submitting your phone to us, you agree that our employees, contractors or vendors may access all of the information on your phone. Non-Rated Content: Straight Talk Mobile Web Services content is NOT rated or filtered and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. You agree not to hold Straight Talk liable for any offensive or objectionable content. Straight Talk Mobile Web Service is for individual use only and may not be offered for resale. Straight Talk reserves the right to take measures to protect the Carrier’s networks and other users from harm, compromised capacity or degradation in performance. These measures may impact your Service, and we reserve the right to deny, modify or terminate Service, with or without notice, to anyone we believe is using the Straight Talk Service and/or Mobile Web Services in a manner that adversely impacts the Carrier’s network. We may monitor the compliance of subscribers, with these Terms and Conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. Straight Talk Service is not intended for use by children. In the event that you, as a legal guardian allow your child to use the Services, you acknowledge that your child has the permission to access the Straight Talk Mobile Web Service, including, without limitation, email and web browsing capabilities. You further acknowledge that as a legal guardian, it is your responsibility to determine whether use of the Straight Talk Mobile Web Service is appropriate for your child. If you browse with the Straight Talk Mobile Web Service, you agree that you are of the minimum legal age to visit certain sites and you agree not to visit any illegal sites. Availability and reliability of Straight Talk Mobile Web Services is subject to transmission limitations, and your actual device speed may vary from time to time. Not all websites will be available with the Straight Talk Mobile Web Service. Access to certain websites may be blocked or unavailable due to carrier or other restrictions. STRAIGHT TALK UNLIMITED PLANS INTENDED USE Straight Talk Unlimited Talk, Text and Data Plans, or unlimited text messaging services may ONLY be used for the following purposes: (i) person to person voice calls (ii) text and picture messaging, and (iii) web browsing and ordinary content downloads. The Straight Talk Unlimited Plan MAY NOT be used for unauthorized uses that adversely impact our Service. • • • • • • • • • • • Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply. Discounts vary by merchant, location and offer; subject to availability. Offers may change without notice. Total savings vary based on the number of discounts and coupons redeemed and value of offers. *At 2G speeds, the functionality of some data applications, such as streaming audio or video may be affected. Please refer always to the latest †To get 4G LTE speed, you must have a 4G LTE capable device and 4G LTE SIM. Actual availability, coverage and speed may vary. LTE is a trademark of ETSI. §The $10 Global Calling Card must be combined with another Straight Talk l Service Plan to work. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US, or Puerto Rico. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefit expires after 180 days of last use or 30 days after your service is suspended, whichever occurs first. Available online only. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming allowed. Other terms and conditions apply. For personal use only. Please refer always to the latest Terms and Conditions of Service at StraightTalk.com ∆ By texting keywords to 611611 you are consenting to receive response messages Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2017 TracFone Wireless, Inc. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. Originally posted by flyingember: all they're changing is the IMEI (and maybe SIM) You sure about that? ESN and SIM but basically the same thing. And yes, all Verizon phones do OTA programming, the store would do exactly what you are going to do, except they can change the numbers in the computer instead of calling in. The call should take 5-10 minutes if they are not busy, and only about a minute to program the device once the CSR switches the ESN/SIM (in the case of a device with a GSM radio also) in the computer. Then you dial *228, and pick option 1, wait about a minute and thats it. Originally posted by DigitalPimp1: Dial *228 from the new phone and do option 3 to change the ESN. Also, you can log into My Account to make the change. That's what ended up happening, called cust service, automated phone robot had me hang up and call *228 (or mayber it was 221???) and then do option 3, it just activated the phone onto the number I typed in after I typed in the account password. VERY, VERY, VERY slick. Did I mention it was slick? Far better than what I've done with US Cell in the past.
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