Joshua Boey read my previous, and wrote to me: I went to Singapore on Sunday, 31st of Oct 2010 for an interview on the next day. All the time I was calling back to Malaysia using digi roaming. However, during the interview session, my phone was switched off as it was a regulation in the company. During the time, my calls were being diverted into voicemails, and those calls were automatically charged onto my account as I did not deactivate my missed call alert service. When I arrive back to Malaysia on Monday, I’m surprise to see my unbilled transaction was RM293. After reviewing back on the unbilled transaction online, I found that i was mysteriously charged to calls made to 0 for numerous times. It is estimated that I was charged closed to RM100 due to these mysterious calls. I called the digi customer service and they claim that those charges were in fact missed call service charges imposed as my calls were diverted to voice mail. Now, I wasn’t aware that these services will be charged to me and I did not choose or agree upon these services. When asked, the digi customer service personnel just blatantly say that these are stated in the tnc of the agreement, and I should read the tnc before signing up for the fix line. I wasn’t made aware that I will be signing up for a service which I have no use for and charged without me using it. I seriously hope the people in Digi will be able to rectify this problem as it clearly is a giant loop hole which is favoring them, as the consumers are being cheated without them ever knowing it. I believe there are more people fell into the same trap just like Joshua. Digi should disable (or automatically disable if possible) the missed call alert feature whenever users go oversea because as consumers, we really hate hidden charges. What is Digicel Roaming plan? Digice lRoaming Plan service allows Digicel Prepaid and Postpaid customers travelling to the. How do I activate a Digicel Roaming plan? Happy Roam with Cellcard. With Cellcard’s Happy Roaming. DiGi, DiGi 1800. To activate Roaming service. Please like this post and share it on Facebook, so that all Digi users are made aware of this. How to Disable Missed Call Alert and Voicemail UPDATE: 23 August 2013 by KC Lim For postpaid account, the activation menu is *100*1*11*1#. MCA = missed called alert for those who don’t know. UPDATE: 19 August 2013 by Hafizar Syad Try this shortcut on your mobile phone to disable. Kindly verify and tell us in the comment section to confirm. *128*1*9*3# UPDATE: 25 April 2013 by Determine For those who are trying to disable or disconnect their digi voicemail, you will have to call 0, press ‘0’ for customer service and tell them your mobile number to disable the voicemail. They suka suka change format, to confuse and discourage you from diactivating the voicemail.
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