I bought my OWN personal Motorola DCT700 Cable box in order to avoid the $7 cost for the extra box every month. (With today's gas prices, every little bit helps.) I went to comcastsupport.com live chat, and 2 online reps suggested i rent another box but purchasing will also work, i just have to call to activate it. Another online rep said a box on ebay(i gave a link to the specific one) said was fine. I called Comcast to have them activate the box. The first gal I spoke to seemed to be doin' O.K. She asked for the serial number so she could run a 'check' on it. HD Digital Adapter Easy Setup Guide. Cable Network And Activating Your Digital Adapter. To be connected to a Digital Adapter or a Digital Cable Box. A while back I was looking into purchase of Comcast equipment. I gave up when I couldn’t find anything. So far as I know, you can’t hack the box nor purchase the box. Validating and Activating DTA. The serial number of your DTA, this number can be found on the bottom of the DTA or on the side of the black shipping box. She said she was having trouble verifying my box, and put me on hold. Then the phone went dead. So, I called back and asked to speak to tech support to expedite my request. I was then told by tech support that they weren't 'capable' of activating my box at this time. I asked them, 'Why'? They simply said it wasn't possible. I proceeded to explain to the 'tech' that my box was EXACTLY the same as the one I was renting from them, with the exception that I owned it outright. Then someone else got on the phone and asked how they could help me. I explained all of the previous statemens made earlier to the other 'techs'. This final 'tech' said, 'we can't activate a box not authorized by our company. I came back with, '.you CAN'T do it, or you WON'T do it?' She him-hawed around and I said, 'Please give me a direct YES or NO answer to my question.' She finally admitted that they WON'T do it. I then told her that I will be looking for some other alternative to their bogus company, and hung up! It used to be that as long as cable service was 'compatable' with your hardware that you could use your own equipment. I pay for the extra cable service, and then pay to rent their extra 'box' and remote so I can get cable in my bedroom. I shouldn't have to pay for a box I can own myself. From my personal experiences: Just be very careful with your words if threatening to cancel. If you say 'cancel if X,' they might just say 'ok, we are cancelling your service' and you will have to go through a headache just to get it turned back on. First go thtought the phone options to 'downgrade or cancel your service.' Then ask to speak to somebody in retentions. If they ask why or after you get somebody, tell them about your situation (without trying to knock the actual company so much) and that you don't think its right to be forced to rent of their equipment. Say you will 'seriously start to look' at satellite or whatever other services might be available if they can't do anything for you.
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May 2018
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